FAQ
General Questions
Q:What types of gifts do you offer?
A: We offer a wide range of curated gift boxes tailored for both corporate clients and individual customers. Our collections include gourmet foods, luxury spa products, office essentials, and personalized items.We offer a wide variety of gifts for all occasions, including gourmet food, chocolate, self care, candles and custom-themed.
Q: Can I customize my gift?
A: Yes, you can! We offer customization options for both corporate and individual orders. You can choose specific items, add personalized messages, and select packaging options to suit your needs.
Q: Do you offer bulk orders for corporate clients?
A: Absolutely. We specialize in corporate gifting. Please contact our corporate sales team at corporate@vigiftbaskets.com Phone 519-620-8888 for more details.
Q: How do I place an order?
A: Absolutely. We specialize in corporate gifting. Please contact our corporate sales team at corporate@vigiftbaskets.com Phone 519-620-8888 for more details.
Shipping and Delivery
Q: What are your shipping options?
A: We offer standard and expedited shipping options. Shipping times and costs vary based on your location and the size of your order.
Q: Can I schedule a delivery for a specific date?
A: Yes, you can select your preferred delivery date during the checkout process. We recommend placing your order well in advance to ensure timely delivery.
Q: How can I track my order?
A: Once your order has shipped, you will receive a tracking number via email. You can use this number to track your package on our website or the carrier’s website.
Returns and Refunds
Q: What is your return policy?
A: We accept returns of non-perishable, non-customized items within 30 days of delivery. Items must be unused, unopened, and in their original packaging. Please note that food items cannot be returned due to health regulations.
Q: How do I return an item?
A: Contact our customer service team at Info@vigiftbaskets.com Phone 519-620-8888 with your order number and reason for return. We will provide you with a Return Authorization Number and return instructions.
Q: How will I receive my refund?
A: Refunds will be issued to the original method of payment within 7-10 business days after we receive and inspect the returned items. Shipping costs are non-refundable.
Q: What should I do if my gift arrives damaged or incorrect?
A: Please contact us within 48 hours of delivery if you receive a damaged or incorrect item. We will arrange for a replacement or a full refund, including any shipping costs.
Corporate Gifting
Q: Do you offer branded gift for corporate clients?
A: Yes, we offer branded packaging and personalized items to align with your company’s branding. Contact our corporate sales team at corporate@vigiftbaskets.com Phone 519-620-8888 for more information.
Q: Can you handle large-scale corporate gifting campaigns?
A: Yes, we have the capacity and expertise to manage large-scale corporate gifting campaigns. We can assist with everything from product selection to delivery logistics.
Q: Do you provide gift suggestions for corporate events and holidays?
A: Absolutely. Our team can provide curated suggestions tailored to your event or holiday needs. Contact us for personalized recommendations.
Contact Us
Q: How can I contact customer service?
A: You can reach our customer service team via email at info@vigiftbaskets.com or by phone at 519-620-8888. We are here to help with any questions or concerns you may have.
