Refund & Returns Policy
We want every gift to arrive beautifully presented and ready to be enjoyed. Because our gift boxes are carefully curated and may include food, personalized items, and custom products, all sales are final.
If your order arrives damaged, incorrect, or defective, we’re here to help. Please review the policy below for details on how we handle order issues.
All Sales Are Final
At Visual Impact Gifts, every gift is thoughtfully curated and carefully prepared to ensure it arrives beautifully presented and ready to be enjoyed.
Due to the nature of curated and personalized gifting, all sales are final. We do not accept returns or offer refunds for change of mind, as gifts may include food, personalized items, custom products, and other non-returnable items.
Damaged, incorrect or defective items: If an item arrives damaged, incorrect, or defective, please contact us within 48 hours of delivery with your order number and clear photographs of the affected product and shipping box where applicable.
Once the issue has been reviewed and confirmed, Visual Impact Gifts will arrange for the affected product to be replaced. If the original product is no longer available, a suitable replacement of comparable value may be provided.
We’re Here to Help
If you have questions about your order or this policy, please get in touch. We’ll be happy to assist you.
Email:
hello@vigiftbaskets.com
Phone:
(519) 620-8888
Visual Impact Gifts
Cambridge, Ontario, Canada
We’re committed to making every gifting experience a positive one. If there’s an issue with your order, we’ll work with you to resolve it promptly.
